Terms of service

Terms of Service

Last updated: October 14, 2026

OVERVIEW

Welcome to AURO LUNA! The terms "we", "us" and "our" refer to AURO LUNA. AURO LUNA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). AURO LUNA is powered by Shopify, which enables us to provide the Services to you. The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Nothing in these Terms excludes, restricts, or overrides any rights or remedies that cannot lawfully be excluded under applicable consumer law. Where a mandatory legal requirement conflicts with these Terms, that requirement takes precedence.

SECTION 1 - ACCESS AND ACCOUNT

To place an order, you must be at least the age of majority in your place of residence and legally able to enter into a purchase contract. A parent or guardian is responsible for any permitted use of the website by a minor. Permission to browse does not mean a supplement is suitable for a minor. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

AURO LUNA offers dietary supplements, including ORIA and NOCTA. Product descriptions, ingredient information, directions, warnings, and availability are provided on the relevant product page and packaging. Read the current product label before use and follow its directions.

We make reasonable efforts to represent our products accurately. Screen settings and photography may affect the appearance of colors or packaging. This does not affect your right to receive products that conform to their description and applicable consumer guarantees.

Our dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. Website content is provided for general information and is not medical advice or a substitute for professional medical care. Statements about supplement benefits have not been evaluated by the U.S. Food and Drug Administration where the applicable disclaimer is required. Individual experiences may vary; descriptions, reviews, and testimonials do not guarantee a specific health outcome.

Consult a qualified healthcare professional before using a supplement, particularly if you are pregnant, nursing, taking medication, have a medical condition, or are considering giving it to a minor. Check ingredients for allergies or sensitivities. Do not exceed the labeled serving or use a product with a broken safety seal. If you experience an adverse reaction, stop use and seek appropriate medical advice.

Product descriptions and availability may change, and we may discontinue a product or reasonably limit quantities or destinations. Changes do not allow us to substitute a materially different product for an accepted order without your agreement. Any express guarantee, including our advertised 60-day money-back guarantee, is governed by our Refund Policy and does not replace statutory rights.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. AURO LUNA reserves the right to accept or decline your order for legitimate reasons, including stock availability, payment verification, suspected fraud, or an obvious pricing error, subject to applicable law. Your order is not accepted until AURO LUNA confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as AURO LUNA may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or exchange in accordance with our Refund Policy and applicable consumer law. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

An automated order-receipt email may acknowledge receipt without confirming acceptance. We will clearly communicate acceptance or cancellation. If we cancel an order after taking payment, we will refund the canceled items and any associated amounts required by law. Our operational cancellation process does not limit statutory cancellation or withdrawal rights.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. The applicable currency, item prices, discounts, shipping charges, and taxes collected by us are shown during checkout before you confirm your order. Where law requires tax-inclusive prices, those rules apply. Customs duties or import charges not collected at checkout may be payable to the relevant authority or carrier where applicable and disclosed. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Bundle quantities, included items, promotional gifts, discount conditions, and total prices are those displayed for the selected offer at checkout. Promotions cannot be combined unless their terms allow it. We will not increase the price of an accepted order without your agreement. Do not send complete card details or payment passwords to our support email.

SECTION 5 - SHIPPING AND DELIVERY

Available destinations, shipping options, charges, and estimated delivery times are shown at checkout or in our Shipping Policy. Provide a complete and accurate shipping address and contact us promptly if it needs correcting.

Delivery times are estimates unless we expressly agree to a guaranteed delivery date. Carriers, customs processing, and events outside our reasonable control may affect timing. These circumstances do not remove our obligations or your rights concerning delivery, cancellation, lost orders, or refunds under applicable law.

We will communicate material shipping delays and provide any cancellation or refund options required by law. Risk of loss passes at the time required by applicable law. Where consumer law keeps that risk with us until you or your nominated recipient physically receives the goods, handing the parcel to a carrier does not transfer the risk to you.

For missing, damaged, or undelivered orders, contact support@auroluna.com. We will review the issue under our Refund Policy and applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by AURO LUNA, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of AURO LUNA, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by AURO LUNA. AURO LUNA names, logos, product and service names, designs, and slogans are trademarks of AURO LUNA or its affiliates or licensors. You must not use such trademarks without the prior written permission of AURO LUNA. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

These restrictions do not prevent ordinary personal browsing, temporary browser caching, accessibility use, or uses otherwise permitted by applicable law.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

The exclusions in this section apply only to the extent permitted by law and do not excuse our own legal obligations or misconduct.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

Nothing in this section excludes responsibility that we cannot lawfully exclude, including responsibility for services we are legally required to provide as the seller.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

AURO LUNA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with AURO LUNA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and AURO LUNA, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with AURO LUNA.

Any release or exclusion in this section applies only to the extent permitted by applicable law. It does not waive non-excludable rights or claims against us or Shopify.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled as described in our Privacy Policy. Certain information may also be processed by Shopify as described in Shopify's Consumer Privacy Policy.

Shopify hosts our online store and processes information to provide and support the Services. Information may also be shared with payment providers, fulfillment partners, and other service providers as described in our Privacy Policy. Some recipients may be located outside your country.

Our Privacy Policy explains the purposes of processing, available privacy choices, and applicable rights. Acceptance of these Terms does not replace any separate consent required by privacy or marketing law.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for purposes connected with operating, improving, and promoting the Services, subject to applicable law and our Privacy Policy. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, remove Feedback that is unlawful, fraudulent, abusive, irrelevant, contains personal information, or violates intellectual property rights or these Terms. You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

You retain ownership of your Feedback. We will not materially change the meaning of a customer review, fabricate a review, or remove an otherwise legitimate review solely because it is negative. Any required consent for using your name, image, or testimonial in advertising will be obtained separately where applicable.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Information on the Services may occasionally contain errors or omissions concerning descriptions, prices, promotions, shipping charges, delivery estimates, or availability. We may correct such information and will notify affected customers where appropriate.

If an error materially affects an order, we will contact you to explain it and offer the options required by law. We will not charge a higher price or materially change an accepted order without your agreement. If an order is lawfully canceled after payment, we will refund the appropriate amount. These provisions do not limit your rights concerning misleading information or goods that do not match their description.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm AURO LUNA, Shopify or users of the Services, or expose them to liability. In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use unauthorized automated tools to scrape, extract, exploit, or overload the Services, or deploy Agents contrary to Section 14; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

These restrictions do not prohibit ordinary browsing, legitimate accessibility tools, or activity permitted by law. Enforcement must comply with applicable law and will not remove remedies relating to existing purchases.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision. 14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service. 14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services. 14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

This section concerns autonomous or semi-autonomous software interaction, not ordinary personal browsing or lawful accessibility assistance. Any permission granted to an Agent remains subject to these Terms and applicable law.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) for legitimate reasons, including a material breach of these Terms or unlawful activity, with notice where required by law, and you will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Termination does not remove your rights concerning paid orders, pending refunds, personal information, or other rights that cannot be excluded by law. Any amounts claimed must be lawfully due.

SECTION 16 - DISCLAIMER OF WARRANTIES

We aim to keep website information accurate and current, but general informational content may contain errors or become outdated. It is not a substitute for professional medical advice. No website statement or testimonial guarantees a particular supplement result.

To the extent permitted by applicable law, the website and optional informational tools are provided "as is" and "as available." We do not guarantee uninterrupted, timely, secure, or error-free access.

Any disclaimer of implied warranties applies only where permitted by law and does not override our express product descriptions, advertised guarantees, or statutory consumer guarantees. Products must meet the standards required by applicable law, and rights concerning faulty, unsafe, damaged, or misdescribed goods remain unaffected.

SECTION 17 - LIMITATION OF LIABILITY

To the extent permitted by applicable law, AURO LUNA and its affiliates, personnel, contractors, service providers, and licensors are not liable for indirect or consequential losses arising from use of the website or Services, including loss of business profits, business revenue, or data, where such losses can lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where exclusion is prohibited, defective products where liability cannot be excluded, or any other liability that applicable law does not allow us to exclude or limit.

Your statutory rights and remedies as a consumer are preserved. These Terms do not release us from responsibility for performing an accepted order or issuing a refund required by law. Any exclusions concerning Shopify are also subject to applicable law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify AURO LUNA and relevant affiliates or service providers for reasonable third-party claims and direct costs caused by your unlawful conduct, material breach of these Terms, or infringement of another person's rights.

This obligation does not apply to claims caused by our negligence, misconduct, breach of contract, or failure to meet statutory obligations. It does not require a consumer to indemnify us merely for ordinary, lawful use of the Services or exercise of consumer rights.

We will give reasonable notice of any claim for which we seek indemnification and allow you a reasonable opportunity to participate in the response. We will not agree to a settlement imposing obligations on you without your consent where that consent is required by law.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). These Terms do not exclude representations, promises, or rights that applicable law requires to form part of the purchase contract. Interpretation is subject to applicable consumer-protection rules.

SECTION 21 - ASSIGNMENT

You may not transfer contractual rights or obligations under these Terms without our written consent, except where applicable law permits the transfer. This does not restrict statutory rights that may be exercised by an authorized representative.

We may transfer our rights or obligations in connection with a legitimate business transfer where permitted by law, provided this does not reduce your rights or protections. We will give any notice or obtain any consent required by applicable law.

SECTION 22 - GOVERNING LAW

These Terms and purchases through the Services are governed by the laws applicable to the transaction under relevant conflict-of-laws rules. Nothing in these Terms deprives you of mandatory consumer protections available in your place of residence where those protections apply.

Disputes may be brought before courts with jurisdiction under applicable law. These Terms do not require you to waive a statutory right to bring a claim in your local courts or impose mandatory arbitration or a class-action waiver.

For a concern about an order or the Services, contact support@auroluna.com so we can try to resolve it. Contacting us is not a condition for exercising a legal right or a payment-dispute right.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the current version of these Terms on this page. We may update them to reflect changes to the Services, our operations, or applicable legal requirements. The revised version will show an updated date, and we will provide notice of material changes where required by law.

Changes will apply prospectively from the effective date stated. They will not retroactively alter an accepted order or remove accrued rights unless applicable law permits it and any required agreement is obtained. Continued use may indicate acceptance of updated terms where lawful, but does not replace consent that the law expressly requires.